Shipping & Quality Assurance
When you invest in a Peter James metal print, you are not purchasing décor. You are commissioning an enduring work of art.
The final experience must match the promise. That means rigorous inspection, professional packaging, and delivery handled with care.
This page outlines exactly how we protect your investment from our print lab to your wall.
When you invest in a Peter James metal print, you are not purchasing décor. You are commissioning an enduring work of art.
Built to Last. Inspected to Perform.
Every metal print is produced in collaboration with our professional photo lab in Vancouver, Washington.
Before a piece leaves the lab, it undergoes a detailed quality inspection.
• Color accuracy and tonal depth are reviewed against calibrated master files
• Surface finish is examined under direct and angled light
• Mounting systems are secured and tested
• Edges and corners are checked for integrity
• Overall presentation is reviewed for museum-level standards
Only after passing inspection is the piece prepared for shipment.
Professional Packaging for Secure Transit
Large-format artwork requires more than a cardboard box.
Depending on size and scale, your piece will be packaged in a wooden shipping frame, sandwiched between two pieces of cardboard, and then padded inside a reinforced shipping carton or custom-built crate designed to protect corners, surface, and structure during transit.
Multi-panel installations are individually packaged within the crate to prevent shifting.
Collectors frequently comment on how carefully their artwork is packed and how simple the unboxing process feels. That is intentional.
Domestic Shipping
For orders within the contiguous United States, shipping rates are calculated at checkout.
Production time is typically 2 to 3 weeks. Delivery timelines may vary slightly depending on scale and destination.
Your artwork arrives ready to hang, using either professional picture wire or French cleat systems depending on size.
Pickup Options
If you prefer to avoid shipping charges, you may select pickup directly from our Vancouver, Washington photo lab during checkout.
Alaska, Hawaii & International Orders
For Alaska, Hawaii, and international destinations, we provide a personalized shipping quote after your order is placed.
You may also request a quote in advance by contacting:
team@peterjamesphotogallery.com
To prepare an accurate estimate, please include:
1. Image name and size
2. Quantity
3. Full delivery address
4. Desired timeline, if applicable
Once you receive the quote, you may approve shipping or request a full refund.
Safe Delivery Guarantee
In the rare event that your artwork arrives damaged, we will replace it.
Please email clear photographs of both the packaging and the artwork within two weeks of delivery to:
team@peterjamesphotogallery.com
Packaging photos must show: the entire box, the damaged area, and a close up of the shipping label. Once damage is confirmed, a replacement will be issued promptly.
Color Accuracy & Lighting Expectations
Each image is carefully prepared for metal printing to achieve exceptional depth, clarity, and realism.
Metal prints often appear richer and more dimensional in person than on a screen. Computer monitors and mobile devices vary widely in brightness and color calibration.
For larger installations, we are also happy to advise on lighting placement to minimize reflections and ensure the artwork performs beautifully in your environment.
Designed for Long-Term Environments
Our metal prints are archival, waterproof, and highly durable.
They are suitable for high-traffic commercial environments, healthcare settings, hospitality spaces, and refined residential interiors.
For commercial clients requiring coordinated shipments, phased delivery, or multi-piece installations, our team provides consolidated scheduling and logistics planning.